Refund policy

Return & Refund Policy

Welcome to Pawfinity. We value your satisfaction and aim to provide a smooth shopping experience for our international customers. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • Return requests must be made within 14 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., pet food, treats)
  • Personalized or custom-made products
  • Hygiene-sensitive items (e.g., grooming tools) once opened
  • Clearance or final sale items

3. Return Process

To initiate a return:

  1. Email us at aqdas163saifi@gmail.com with your order details.
  2. Include your order number, reason for return, and product images (if applicable).
  3. Once approved, we will provide return instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery.
  • Provide photos or videos as evidence.
  • We will offer a replacement or full refund at no additional cost.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval status.
  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider again.
  • Contact your credit card company (processing times may vary).
  • If the issue persists, email us at aqdas163saifi@gmail.com.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. Contact us for assistance.

8. International Orders

  • Customers are responsible for any customs duties, taxes, or import fees.
  • Delivery delays due to customs are beyond our control.
  • Returns from international locations may take longer to process.

9. Contact Us

For any questions about returns or refunds, contact:
Email: aqdas163saifi@gmail.com
Website: Pawfinity